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Testimonials
How we helped our partners
Managing mortgage applications across multiple communication channels was chaos. Kaptea streamlined our entire customer journey with automated SMS updates and seamless CRM integration. Our conversion rates have never been higher.
Lisa Rodriguez
VP Customer Experience @ Tomo
35%
Increase in Conversion Rate
65%
Reduction in Processing Time
We needed video calls with strict compliance features that Zoom couldn't provide. Kaptea's Twilio Video solution includes chaperoning and supervisory controls that keep our expert interviews compliant and secure.
James Morrison
Head of Technology @ Dialectica
100%
Compliance Rate
50%
Faster Expert Onboarding
Our passengers needed real-time updates about delays and schedule changes. Kaptea's SMS and email system through Pronto delivers instant notifications that actually reach people when they need them most.
Sarah Chen
Operations Manager @ CalSleeper
95%
Message Delivery Rate
40%
Reduction in Customer Complaints
We had a fragmented customer journey across channels — until Kaptea stepped in. Their CX team unified everything with Twilio + Salesforce and created a seamless experience.
Mark Reilly
Head of Customer Experience @ Barratt
60%
Faster Response Times
28%
Increase in Customer Satisfaction
Kaptea transformed how we communicate with customers. They built a custom Twilio Flex setup that integrated with our CRM and handled both chat and voice flawlessly. Highly recommend their team!
Brooklyn Simmons
Customer Experience Manager @ eFlow
45%
Resolution Time Decrease
32%
CSAT Score Improvement
The Pronto platform has been a game-changer for our critical alerts. We now reach patients across SMS and WhatsApp without fail, even during peak hours.
Dr. Emily Walsh
Operations Director @ An Post
99.8%
Delivery Success Rate
45%
Faster Alert Delivery
Blog
Blog Posts
9 Personalized Customer Support Strategies to Improve CX
Customers want more than answers – they want to feel known. A short reply from a support rep means little if it sounds generic. Today, people expect support teams to respond fast and know exactly who they’re speaking to. That includes knowing customer preferences, history, and the last issue they raised. Personalized customer service gives customers a better experience and helps businesses keep them longer. It helps reduce frustration, improve satisfaction, and boost brand loyalty. In this article, you will learn how personalized support works, why it matters, and how to build a system that meets customer expectations.
7 Best Omnichannel CRM Platforms to Try in 2025
Omnichannel CRM platforms have become a must for companies that deal with customers on multiple channels. As users move between email, chat, phone, and messaging apps, they expect companies to stay in sync and respond quickly. It’s no longer enough to just store contact details. Businesses now need tools that track customer behavior, support consistent messaging, and offer timely service across different touchpoints. That’s where the right platform comes in. It helps manage customer interactions, support agents, and marketing efforts in one place. In this article, you will learn how omnichannel CRMs help with service, sales, and marketing. You’ll also get a full breakdown of the best options to consider in 2025.
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Ready to Transform Your Customer Communications?
Join companies like An Post, eFlow, and Barratt who've reduced response times by 67% and launched omnichannel support in just 7 days.
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