Building trusted relationships through exceptional promises
Kaptea is a next-generation communications technology company focused on redefining how organizations connect with their customers. We specialize in building advanced, AI-powered customer engagement platforms that drive meaningful interactions at scale.
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Our Impact
Transforming customer experience
10M+
Customer interactions powered monthly
32%
Average reduction in agent handling time
100%
Privacy-first, compliant infrastructure
How We Work
We’re guided by three core principles
Clarity over complexity
We reduce friction across every touchpoint— internally and externally. Simplicity is our strength.
Outcome-driven
Every decision we make is focused on real results, not just reports.
Built on trust
Our clients rely on us because we prioritize transparency and reliability in everything we do.
Why Kaptea
We built Kaptea because we’ve lived the challenges
Our team has deep experience working inside global enterprises — leading operations, CX and product teams under pressure. We know what breaks and more importantly, how to fix it.
The Kaptea team has transformed the experience of millions of customers for Cisco, Ryanair, Motorola, Bank of America, Verizon, NCR, and HP. We’re here to do the same for you.
For the enterprise contact centre
For the regulated messaging
For the Marketing & CRM Automation
For the CX Strategy & Design Teams
Team
Our Leadership
Alan McNab
CEO & Co-Founder
Robert Norton
CTO & Co-Founder
Danielle O'Meara
Head of Customer Success
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Partnerships
Our technology partners
Our connections with leading CPaaS providers brings global reliability and stability to each and every CX integration.
Twilio & Sendgrid
Telnyx
Use Pronto UI or Headless architecture
Book a Demo
Ready to Transform Your Customer Communications?
Join companies like An Post, eFlow, and Barratt Homes who've reduced response times by 67% and launched omnichannel support in just 7 days.
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