Attrix: IVR with Zendesk

“Its really been a pleasure woking with the team at Kaptea! It’s amazing the amount of ground we’ve covered – thank you again for building a great system for us to work with!”

“It was a pleasure working with the team from Kaptea. They quickly understood our requirements, came up with an innovative way to integrate Zendesk with Twilio IVR to deliver a much improved customer experience.”

“Kaptea not only built a solution to meet the messaging requirements of the HSE’s COVID-19 Contact Tracing Programme but also provided on-going day-to-day support of the solution. Kaptea provided detailed analytics and worked with Twilio customer support to ensure the quality and consistency of the service met the HSE’s high standards.”

“Our team now has one dashboard with the full charity or donor history at their fingertips, our agents are now perfectly prepared to help callers so that food gets delivered to the charities that need it most. With Kaptea as our Twilio partner, we avoided disruption to service and irritating technical glitches. Both our CRMs ended up smoothly integrated with Twilio Flex.”